Refund policy
At True Renewal, we stand behind every product we make. That's why we offer an industry-leading 365-day money-back guarantee. If you're not completely satisfied, we want to make it right.
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## Our 365-Day Money-Back Guarantee
We believe in our product and we believe in you. If for any reason you are not satisfied with your purchase, you have 365 days from your original purchase date to request a refund. No hoops, no hassle.
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## How To Start A Return
To start a return, you must contact us first at contact@shoptruerenewal.com. Please do not send items back without contacting us first — items returned without prior authorization will not be accepted and cannot be refunded.
Once your return is accepted, we'll send you clear instructions on exactly where and how to send your package back to us. Refunds will be processed once tracking confirms your return has been delivered back to us. Please note that all returned items must be unopened and in their original condition to be eligible for a refund.
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## Damages & Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong product, contact us immediately at contact@shoptruerenewal.com so we can evaluate the issue and make it right as quickly as possible.
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## Exceptions & Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or promotional items
- Gift cards
- Items purchased through third-party retailers
- Any opened or used products
If you have questions about whether your specific item qualifies, please reach out to us at contact@shoptruerenewal.com before initiating a return.
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## Exchanges
The fastest way to get the product you want is to return your current item and once your return is accepted, place a new separate order. Contact us at contact@shoptruerenewal.com to get the process started.
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## Refund Processing
Once we receive and inspect your return, we will notify you by email whether your refund has been approved. If approved, your refund will be automatically applied to your original payment method. Please allow 5 to 10 business days for your bank or credit card company to process and post the refund to your account.
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## Important Refund Conditions
Please read the following carefully:
Each customer is eligible for one return only. Once a refund has been issued, no further returns or refunds will be accepted on future orders. You will need your order confirmation or receipt showing the purchase was made directly through shoptruerenewal.com. All items must be returned unopened and in their original condition to qualify.
If your order has already shipped and you were unaware of your active subscription, we strongly advise you to refuse delivery at the door to avoid return shipping costs. If the package has already been delivered but remains completely unopened, we will provide a prepaid return shipping label. Please notify us once tracking confirms the return has been delivered so we can process your refund promptly.
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## Contact Us
For any return or refund questions, we're here to help.
shoptruerenewal.com/pages/contact
*Please allow up to 24 hours for a response. We're a small team and we appreciate your patience.*